Wondering where your order is? Here's how to check:

1. Find Your Tracking Number

As soon as your order ships, we email you a shipping confirmation with your tracking number and a tracking link. Multi-item orders may ship in separate packages — each one gets its own tracking number and email.

Can't find the email? Check your spam or promotions folder, and search for "Furever Finds."

2. Track Your Package

Click the tracking link in your shipping confirmation email to see your package's latest status. Please allow 2–5 days after receiving your tracking number for the first scan to appear — this is normal while your package moves to the carrier.

3. Typical Delivery Windows

• United States: 8–15 business days after processing
• International: 10–20 business days after processing

Tracking Hasn't Updated?

Tracking can pause for a few days during transit and customs — this is normal and doesn't mean your package is lost. If your tracking hasn't updated in 7+ days, or your order is past the delivery window, contact us through the Contact page with your order number and we'll investigate right away.

Marked Delivered But Not There?

Carriers occasionally mark packages delivered a day or two early. Check with neighbors and around your delivery area first — if it hasn't turned up within 3 business days, reach out and we'll make it right. 🐾