Thank you for shopping at Furever Finds! Here's everything you need to know about how we get your pet's new favorites to your door.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). During launches, sales, or holiday periods, processing may take an extra day or two. You'll receive a confirmation email as soon as your order is placed, and a shipping confirmation with tracking as soon as it's on its way.

Shipping Rates

• FREE standard shipping on all orders over $45 🐾
• For orders under $45, shipping is calculated at checkout based on your location.

Delivery Times

Once your order has been processed, estimated delivery times are:

• United States: 8–15 business days
• International: 10–20 business days, depending on destination

These are estimates, not guarantees — carrier delays, weather, and customs processing can occasionally extend delivery windows. We appreciate your patience!

Order Tracking

Every order includes tracking. You'll receive a tracking number by email once your order ships. Please allow 2–5 days for tracking information to update after you receive it.

Multiple Shipments

To get your items to you as quickly as possible, orders containing multiple products may ship in separate packages, sometimes from different fulfillment centers. You won't be charged extra for split shipments — each package will have its own tracking number.

Address Changes & Cancellations

Need to fix a shipping address or cancel an order? Contact us as soon as possible — we can usually make changes if the order hasn't been fulfilled yet. Once an order has shipped, we're unable to redirect it, so please double-check your address at checkout.

Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

Lost, Stolen, or Damaged Packages

If your tracking shows delivered but your package is missing, please check with neighbors and your local carrier first — packages are sometimes marked delivered a day or two early. If it still hasn't turned up within 3 business days, or if your order arrives damaged, reach out through our Contact page with your order number and (for damage) a photo, and we'll make it right with a replacement or refund.

Questions?

We're here to help! Reach out any time through the Contact page and we'll get back to you within 1–2 business days. 🐶🐱