Orders are processed within 1–3 business days. After that, US orders typically arrive within 8–15 business days, and international orders within 10–20 business days. Full details are on our Shipping Policy page.

Shipping is FREE on all orders over $45 🐾. For orders under $45, rates are calculated at checkout based on your location.

You'll receive a tracking number by email as soon as your order ships. Allow 2–5 days for tracking to start updating.

Yes! To get items to you faster, multi-item orders sometimes ship from different fulfillment centers. Each package gets its own tracking number, and you're never charged extra for split shipments.

Contact us as soon as possible through the Contact page. We can update or cancel any order that hasn't been fulfilled yet.

Every order is covered by our 30-Day Happy Pet Guarantee. If something arrives damaged or isn't right, we'll replace it or refund you — see our Return Policy page for the full details.

Send us a photo and your order number through the Contact page within 30 days, and we'll ship a free replacement or refund you in full — no return shipping needed.

Every item in our store is chosen with pet safety in mind, using pet-safe materials. As with any new product, supervise your pet with new toys and chews, and check size recommendations before ordering.

Sized products (like apparel and harnesses) include a size chart on the product page. When in doubt between two sizes, we recommend sizing up — or ask us before you order!

Most of our electronic products are USB rechargeable with the cable included. Any product that needs separate batteries says so clearly in its description.

We accept Visa, Mastercard, PayPal, Apple Pay, and other major payment methods shown at checkout.

Yes — all payments are processed through Shopify's encrypted, PCI-compliant checkout. We never see or store your card details.