We want you and your pet to be completely happy with every order. That's why every purchase is backed by our 30-Day Happy Pet Guarantee.

30-Day Happy Pet Guarantee

If you're not satisfied with your purchase for any reason, contact us within 30 days of delivery and we'll make it right with a replacement, store credit, or refund.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or isn't what you ordered, contact us through our Contact page within 30 days with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — no need to ship anything back.

Returns for Other Reasons

Changed your mind, or the product isn't the right fit for your pet? No problem:

• Items must be unused, in original condition and packaging
• Contact us first through the Contact page to get return instructions — please don't ship items back without approval, as returns sent to the wrong address can't be processed
• Return shipping costs for change-of-mind returns are the customer's responsibility
• Once your return is received and inspected, refunds are issued to your original payment method within 5–10 business days

Non-Returnable Items

For health and safety reasons, we can't accept returns on opened treats, consumables, or grooming products that have been used — but if there's a quality problem with any of these, our 30-day guarantee still applies and we'll replace or refund them.

Cancellations

Need to cancel? Contact us as soon as possible. We can cancel any order that hasn't been fulfilled yet for a full refund. Once an order has shipped, it can't be cancelled, but you can return it under the policy above.

Refund Timing

Approved refunds are processed right away on our end. Depending on your bank or card issuer, it may take 5–10 business days to appear on your statement.

Questions?

Reach out any time through our Contact page with your order number — we respond within 1–2 business days and we're always happy to help. 🐾